We do update this Policy from time to time so please do review this Policy regularly.
Information That We Collect
In running and maintaining our website we may collect and process the following data about you:
* Information about your use of our site including details of your visits such as pages viewed and the resources that you access.
Such information includes traffic data, location data and other communication data.
* Information provided voluntarily by you. For example, when you register for information or make a purchase.
* Information that you provide when you communicate with us by any means.
We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever.
You can adjust the settings on your computer to decline any cookies if you wish. This can be done within the “settings” section of your computer. For more information please read the advice at AboutCookies.org.
Use of Your Information
We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:
* To provide information to you that you request from us relating to our products or services.
* To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
* To inform you of any changes to our website, services or goods and products.
If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.
We never give your details to third parties to use your data to enable them to provide you with information regarding unrelated goods or services.
Storing Your Personal Data
In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing and processing. We do our utmost to ensure that all reasonable steps are taken to make sure that your data is stored securely.
Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk.
Disclosing Your Information
* In the event that we sell any or all of our business to the buyer.
* Where we are legally required by law to disclose your personal information.
* To further fraud protection and reduce the risk of fraud.
Third Party Links
Access to Information
In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of £10 to cover costs incurred by us in providing you with the information.
Please do not hesitate to contact us regarding any matter relating to this Privacy and Cookies Policy.
TERMS & CONDITIONS
By placing an order with Jac Wallace Interiors you are agreeing to the Terms and Conditions as set out below. If you would like to discuss any of these with us please contact customer services. Our contact details are set out below:
Tel: 07307 867408 or
All orders that you place on this website will be subject to acceptance in accordance with these Terms and Conditions.
All orders are subject to availability.
On placing your order we will immediately send you an 'acknowledgement of order' email indicating that your order has been received, the items ordered, payment total and that we are checking availability of stock. Please note that this email is not an order confirmation or order acceptance from us.
Quantity and description of your order will be as set out in the acknowledgment of order email
Acceptance of your order takes place on dispatch. We will inform you once your items have been dispatched from our warehouse.
We reserve the right to refuse delivery to any individual or company.
We reserve the right to discontinue products.
Standard delivery accessory items
All standard delivery gift items will be dispatched directly from our warehouse and will be dispatched within 5 working days of the 'acknowledgement of order' email. In the event of unforeseen circumstances which necessarily delay your delivery, we will inform accordingly.
Standard delivery items will be delivered by Royal Mail, Evri or Parcelforce. You will be required to sign for the receipt of your delivery. Therefore please ensure that someone is normally at the address to which you have requested your products be sent during working hours or may we suggest that, at the point of placing your order, you ask for delivery to your place of work.
Standard delivery accessory item charge = £4.99 per order per UK delivery address
Our terms, conditions and guarantees do not apply once items are removed from mainland UK.
On signing for your item(s) at the point of collection you/your courier is confirming that the item(s) have been delivered by us satisfactorily. Please note that the Jac Wallace Interiors guarantee is not valid for items taken outside the UK Mainland.
Cancellations and Amendments
You have the right to cancel your order at any time before your order has begun to be processed. If your order has been, or is being, processed, please follow our returns procedure (as detailed below).
We will try to accommodate any changes you wish to make after your order has been placed, but, given that your order will be processed immediately on receipt, we cannot guarantee this. If you do wish to make an amendment to your order, please contact customer services.
Every effort is made to ensure that the products we supply correspond as closely as possible to the samples displayed in our shop, or online, but due to the handmade nature of many of our products there might be slight variations. No responsibility can be accepted for these variations. These could include, but are not limited to, slight differences in shades of fabric or dimensions of products.
Please bear in mind that computer browsers may present colours slightly differently.
Exclude delivery charges.
Prices on our website supersede prices published in other or previous publications.
All prices are correct at time of going to press. We reserve the right to alter prices either up or down, including any variations to the rate of VAT.
Full payment must be made before any product is dispatched from our warehouse
All payments taken by phone or online are taken in a secure environment.
We accept Visa, MasterCard, Visa, Delta, Switch, Amex and Paypal
Standard delivery accessory items
In the rare event that an item arrives faulty or damaged please contact our customer services department on receipt and we will arrange a replacement or a full refund.
If for any other reason you are unhappy with any item, please return the item(s) along with a completed returns form within 14 days of receiving the goods. Providing the item(s) are still in a completely saleable condition and in their original packaging, we will issue a full refund.
Refunds will be issued to the card which was used to place the order once we have received the item(s) back in our warehouse.
Please note that we will not refund the initial delivery charges except if the item(s) are being returned due to damage or a fault.
The cost of returning goods is your responsibility and the item(s) are your responsibility until they arrive at the warehouse. We therefore recommend using a recorded delivery service for returns.
Please return all goods to: RETURNS DEPARTMENT, Jac Wallace Interiors, 60 Sunnyhill Road, Southbourne, Bournemouth, BH6 5HR.
We reserve the right to accept, refuse, or limit your order for any reason, including, but not limited to, credit review, the unavailability of a product or errors in prices and products descriptions posted on the website.
Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of your order shall be limited to the purchase price
Title and Risk
The goods will be at your risk from the time of delivery.
Ownership of the goods will only pass to you when we receive full payment of all sums due in respect of the goods, including delivery charge.
Where appropriate, Jac Wallace Interiors will repair the item free of charge during the guarantee period, or will replace it if necessary.
This does not affect your statutory rights.
Our Right to Vary These Terms and Conditions
We have the right to revise and amend these terms and conditions from time to time.
You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the confirmation email (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the item(s)).
Law and Jurisdiction
The laws of England and Wales govern these Terms and Conditions and all disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.